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Re: Photos load and then disappear in Dropbox on my computer

Photos load and then disappear in Dropbox on my computer

Ann B
New member | Level 2

Hi there,

When I open up Dropbox file folders to view a photo(and this happens with them all), the photo loads briefly, really big, and then slides down the page and disappears.  There is a 'Save a PDF' in the upper left corner. No one else in my family is experiencing this and the photos look fine on my phone app. What is going on? Thank you in advance, anyone. 

Cheers,

AnnScreen Shot 2021-06-26 at 12.19.14 PM 1.png

3 Replies 3

Re: Photos load and then disappear in Dropbox on my computer

Megan
Dropboxer
Happy Monday @Ann B, sorry for the late reply on my end! 

Can you try an incognito tab on your browser, or a totally different browser on your end, and see if the same thing is re-created there? 

Also, do you notice this behavior with .pdf files, or all types? 

Let me know more.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Photos load and then disappear in Dropbox on my computer

Ann B
New member | Level 2

Hi Lori,

Thanks for replying.

Yes, the issue is resolved if I go into incognito on Google Chrome. On Safari, the issue persists. 

PDF's and video both work fine in Safari. It's just the photos that this happens with. 

I have dropbox on my desktop, and it automatically opens in Safari. 

Is there anything I can do(other than always open up Dropbox in incognito mode)to fix this? Can you explain why this is happening? 

Thank you Lori,

Cheers,

Ann

Re: Photos load and then disappear in Dropbox on my computer

Megan
Dropboxer
Hey @Ann B, happy Tuesday! 

I'd suggest you clear Safari's cache, and you can always try restoring the browser back to its default settings. 

You can also make Chrome your default browser.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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