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Photos: "Waiting for internet connection..." despite being online (Android)

Photos: "Waiting for internet connection..." despite being online (Android)

Explorer | Level 3

Photos aren't uploaded despite being online.

 

Phone: Samsung Galaxy S20

Android: 11

Dropbox: 218.2.2

 

Demonstration: https:confused face:/www.youtube.com/watch?v=BhGEC9JvdKk

 

Any idea what's wrong here? Is it a bug? Is there something I can do about it?

 

Similar issue described here: https:confused face:/www.dropboxforum.com/t5/Dropbox-files-folders/quot-Use-data-for-offline-files-quot-should-allo...

2 Replies 2

Re: Photos: "Waiting for internet connection..." despite being online (Android)

Dropboxer

Thanks for reaching out @aioobe, let's see what we can find!

 

Can you try clearing the mobile app's cache, to see if that does the trick? You can do this by:

  1. Open the Dropbox app.
  2. Tap the menu icon in the top left corner.
  3. Choose "Settings".
  4. Towards the bottom, tap "Clear cache".

If you're still getting the same message please try restarting your device too if you haven't done this recently.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Photos: "Waiting for internet connection..." despite being online (Android)

Explorer | Level 3

I restarted the phone and the issue does no longer reproduce. So unfortunately I can't help you diagnose this bug any furthter.

 

I will have too leave this bug report as is, and maybe someone else comes along with the same issue, that can provide you with more details.

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