cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Photos uploading sideways

Photos uploading sideways

Helpful | Level 5

Portrait photos have today started uploading sideways. Has never done this before and was not like this yesterday. Today photos are sideways. Are these still a back up of original photo?

45 Replies 45

Metadata Issue

Explorer | Level 4

I started having an issue this morning.  After backing up photos, I noticed that portrait shots are showing as landscape and videos are not showing up in the order that they were taken.  As a test, I uploaded the exact same files to Google Drive and they show up correctly, portrait show as portrait and videos are in order.  As another test, I went into a photo on my phone and rotated it, saved it, reopened, rotated back to the original position, saved, and then uploaded to DB, and it showed up correctly.  I did the usual fixes like updating to the latest version, restarting, etc...but no luck on fixing the issue.

I've been using DB for years and have never had this happen.  In fact, I backed up photos yesterday and everything worked fine.  There have been no changes made to my iPhone at all.  Any ideas on a solution?

Re: Metadata Issue

Helpful | Level 5
I have exactly same problem. All ok yesterday. I would like to get it back to how it was Asap

Re: Photos uploading sideways

Explorer | Level 4

I had the same thing today.  I uploaded several photos to a new folder that I want to share and on my PC they are the correct orientation.  When I open the DP folder online they are all sideways!  I can't share this with people when they are like that.  Why do they change when you look at the photos online but on the computer they are all fine.

Re: Photos uploading sideways

Explorer | Level 4

If I can't get this to work right I am looking for another program where I can write captions on my photos so people know what they are looking at when they access the folder.  Any recommendations?

Pictures have wrong orientation

New member | Level 2

I've just bought an iPhone XS and installed Dropbox. I had the iPhone 8 before. When viewing the pictures in my folder they suddenly have a different and wrong orientation / rotation. 
If I look at the same picture from my iPad the picture has the correct orientation / rotation. 

Any help would be much appreciated 

Re: Photos uploading sideways

New member | Level 2

Same problem here. Photos are orientated fine on my PC, but when using the app on iPhone or iPad many of the photos are now orientated off by 90 degrees. Can there be a fix for this please?  I have thousands of photos, I need to be able to display them as I did with the app a few days ago (and had for many many years!)

Re: Photos uploading sideways

Explorer | Level 4
It’s only been since yesterday that this is happening. All previously uploaded photos look okay on mine. Something has changed in the last couple of days. Does anyone from DB ever read these and offer solutions?

Re: Photos uploading sideways

Explorer | Level 4
I tried taking a picture with my iPad thinking it may just be my iPhone 11 but that photo is upside down when it loaded to Dropbox. Any photo you take since yesterday is the wrong orientation.

Re: Photos uploading sideways

Explorer | Level 4

I am facing the same issue with orientation from yesterday.  How should this be  escalated to dropbox team?

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?