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Powerpoint file not opening online

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Powerpoint file not opening online

Explorer | Level 3

I'm trying to edit a presentation a colleague shared with me but can't get it to open with Poweerpoint for the web tool. I see the file icon in my folder. It opens in the browser when I click on it. Chosing the Open / Powerpoint for the web button opens a new tab which sometimes asks me to log into my MS Online account, which I do. I then get a loading page that seems to refresh itself for many minutes, before finally giving an "Ooops something went wrong" error. The tab is labelled "undefined - Excel for the web".  (Viz., Excel not Powerpoint.) Any ideas?

 

I am using Firefox on Windows 7. I have tried quitting Firefox and opeing again in private mode. Neither Powerpoint and Excel are open on the workstation.

 

Thanks.

1 Accepted Solution

Accepted Solutions
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Re: Powerpoint file not opening online

Dropboxer

Hey there @DG5243; welcome aboard and thanks for using Dropbox!

 

Can you please let me know if you get any different results after clearing your browser's cache and on other browsers

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
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Re: Powerpoint file not opening online

Dropboxer

Hey there @DG5243; welcome aboard and thanks for using Dropbox!

 

Can you please let me know if you get any different results after clearing your browser's cache and on other browsers

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Powerpoint file not opening online

Explorer | Level 3

Rebooting and restarting Firefox didn't help. I'm reluctant to clear the cache since private browsing didn't work. But it does seem to open in Internet Explorer. Using Firefox on a different computer (Windows 10) also seems to work. Thanks.

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Re: Powerpoint file not opening online

Dropboxer

So there's an issue with Firefox on that specific machine of yours @DG5243; have you made sure it's updated to the latest stable version? 

 

Maybe that will do the trick!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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