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Preview Not Working for Photos

Preview Not Working for Photos

truegrit38
New member | Level 2

Every time I try to open a photo file for viewing the image pops up for a split second and then weirdly scrolls off-screen in a downward direction. Videos working fine.

4 Replies 4

Re: Preview Not Working for Photos

Lori
Dropboxer

Hi @truegrit38, thanks for posting today! 

 

Would you mind clarifying which platform you're using? 

 

Also, any screenshots of what you see on your end are more than welcome! 

 

Keep me posted, and we'll take it from there. 


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Preview Not Working for Photos

truegrit38
New member | Level 2

You'll have to excuse my lack of  tech savvy. I'm using a MacBook Pro and my browser is Safari  14.0.3

Re: Preview Not Working for Photos

truegrit38
New member | Level 2

Screenshot-dropbox1.jpg

Re: Preview Not Working for Photos

Jay
Dropboxer
Hi @truegrit38, could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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    truegrit38 New member | Level 2
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