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Printing/Downloading a .pdf results in errors

New member | Level 2
New member | Level 2

Hi,

I have been attempting to print some pdf folders on my dropbox and have suddenly run into problems. I am on a google chrome windows 10 computer at my university. i've spoken with the tech support team and they have told me it's a problem with dropbox. 

From logging in to viewing the pdf, everything is fine, however, when it comes to going to the print preview window (the one that pops up after clicking the print icon in the first overview of the pdf)...hardly any of the pdf will show up. even with trying to print the pages i need, i just get blank pages.

I decided to also try a download of the file. this got stopped immediately and claims i need authorisation even though it's not password protected and it's my account. 

has anyone had this issue before?

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Re: Printing/Downloading a .pdf results in errors

Dropboxer
Dropboxer

Hi there @techsmith66, thanks for checking in with us. 

I'd be more than happy to help look into this with you, I'll just need more info. For example:

  • When printing, do you get this experience with any other file types?
  • Could you also send me a screenshot (without personal details) of the error message that pops up when you try to download your file? 
  • Have you also tried printing and downloading using another browser or an incognito window? 

Let me know of any updates - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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