cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problem assign tasks

Problem assign tasks

PuPNL
Explorer | Level 3

I Can’t assign task to person because this person is not find (screenprintt 2), while the folder and document are shared. It is also found in the list, see screenprint 1

 

screenprt 1.jpgscreenprt 2.png

 

1 Accepted Solution

Accepted Solutions

Re: Problem assign tasks

Jay
Dropboxer
We appreciate the feedback on this matter, @PuPNL. If you have any further comments, feel free to let us know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

8 Replies 8

Re: Problem assign tasks

Lori
Dropboxer
Hey @PuPNL, thanks for posting today!

Do you use a specific browser when trying this? 

Can you try a different one, or incognito mode to re-create the issue? 

Let me know if the same thing happens. Thank you!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Problem assign tasks

PuPNL
Explorer | Level 3

Hi Lori

 

I have tried both incognito and MS explorer. In both cases the problem is the same.

Re: Problem assign tasks

Lori
Dropboxer
Hey @PuPNL!

Does this happen to all docs, or only to a subset of your docs?

Keep me posted!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Problem assign tasks

PuPNL
Explorer | Level 3
I have done several tests with more documents and in more cases I had this problem. It looks like the problem is in specific persons/mailadresses.

Re: Problem assign tasks

PuPNL
Explorer | Level 3

Hi Lori

 

I have done some more testing. I think I found something. The person I want to add has the name Marcel Blekendaal and email [Removed as per Community Guidelines]. I tried to find him on "Marcel", in the list it shows but can not be selected and added. If I use [Removed as per Community Guidelines], first part of emailadress, then it works.

 

See printscreen 

[Removed as per Community Guidelines]

 

Re: Problem assign tasks

Jay
Dropboxer
From your original screenshot you had multiple people with the same first name. What happens if you enter a space and then the beginning of their surname, or just typing their surname?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Problem assign tasks

PuPNL
Explorer | Level 3

hm that doesnt work either. But I am glad it works now. 

 

However, I think it is a bug that selection using the name does not work. Would be good to solve this in a new release.

Re: Problem assign tasks

Jay
Dropboxer
We appreciate the feedback on this matter, @PuPNL. If you have any further comments, feel free to let us know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    PuPNL Explorer | Level 3
What do Dropbox user levels mean?
Need more support?