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Problem loading smart sync on iMac

Problem loading smart sync on iMac

New member | Level 2

I just upgraded my account to a buisness account and I can not get it to load the smart sync. I am on a IMac running the latest version of High Sierra. I am stuck on the window where it says congrats you have upgraded to dropbox pro. and you click on the continue button and I get an error message stating.... there was a problem loading smart sync and then goes back to the congrats page. 

Michelle

1 Accepted Solution

Accepted Solutions

Re: Problem loading smart sync on iMac

Dropboxer

Hey there Michelle, sorry to hear about this.  

At first, I'd just re-boot the computer in this case to be honest or relaunch your Mac's Finder following these steps:

1. Click on the Dropbox icon from your Desktop and quit the application
2. Open your Activity Monitor from your Mac Utilities folder
3. Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
4. Re-start Dropbox from the applications folder by double clicking on the Dropbox application
5. Click on the Apple icon in the top left of your screen
6. Click on "force quit"
7. Relaunch the finder. 

Should the issue persist, you may need to re-install our software to fix this. 

In any case, please keep me posted on your progress.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Problem loading smart sync on iMac

Dropboxer

Hey there Michelle, sorry to hear about this.  

At first, I'd just re-boot the computer in this case to be honest or relaunch your Mac's Finder following these steps:

1. Click on the Dropbox icon from your Desktop and quit the application
2. Open your Activity Monitor from your Mac Utilities folder
3. Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
4. Re-start Dropbox from the applications folder by double clicking on the Dropbox application
5. Click on the Apple icon in the top left of your screen
6. Click on "force quit"
7. Relaunch the finder. 

Should the issue persist, you may need to re-install our software to fix this. 

In any case, please keep me posted on your progress.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Problem loading smart sync on iMac

New member | Level 2

That seems to have done the trick. Thank you for your prompt help.

Michelle

Re: Problem loading smart sync on iMac

New member | Level 2

483,404 files is going to take a while to sync.....haha

Michelle

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