Problem searching for files in dropbox iOS ipad

[IesKorp]

Since the last update of the app, searching for files (by name) never shows any result.

Dropbox-app version 224.5 (27 feb 2021) on iPad with latest iOS (14.4).

In previous versions it worked fine.

[Daphne]

Hi there @IesKorp, I hope you're having a good day!

Just to make sure we're on the same page, are you getting no results at all, or perhaps getting an error?

Could you send me a screenshot of what you see when you try performing a search?

Looking forward to your reply!

[IesKorp]

Hello Daphne,

Thanks for your reply. When searching i get no result, no errormessages

See the screenshots where i search for ‘paksoi’. No matches found. Buts there are several files that contains the word.

Greetings Ies Korp

[Daphne]

Thanks for those screenshots @IesKorp!

Can you try clearing the app cache and searching again? You can do this by:

1. Open the Dropbox app.
2. Tap the "Account" tab.
3. Tap the gear icon in the top left corner.
4. Choose the option "Clear cache".

Also, if you haven't done so already, please restart your device to see if there is any difference in the behaviour.

[IesKorp]

Hello Daphne,

I tried all that. I even deleted the app and installed it again. Still the same problem.

On my iPhone (latest iOS  and app-version) i have the same problem,

I noticed that after reinstalling the app on my iPad, the first search did show the right results. A second search resulted in the same problem.  Clearing the cache made no difference.

I did the same on my iPhone, buts then the first search did not give any result.

Any clue?

[IesKorp · Accepted solution]

Tried again today and guess what: it works again. On iPad and iPhone.🤔

[Daphne]

I'm happy to hear that @IesKorp, even if it is a little strange!

If the issue does crop up again, please don't hesitate to give me a shout here. 😀

[NikZ]

Hi All,

In the past I would write a keyword into the search bar, check (click on) the search was for ‘All Dropbox’ & press search, hey presto, every file or folder containing the keyword would be revealed, as of today only recently added or edited files show up.

This is across all platforms (iPad & iPhone Apps, iPad web version using Safari, Laptop App & also using web through Firefox)!

I emailed support who replied asking for screen shots, I described the simple problem again & now they’ve gone quiet!

As I use this feature often it is extremely unhelpful, so much so that if it doesn’t restore I’m seriously going to have to seek out another cloud based storage facility, & that saddens me because Dropbox WAS great!

Am running the latest update & have also rebooted iPad.

Any help or anyone else experiencing this at the present? Cheers N

[NikZ]

I’m having EXACTLY this problem from yesterday, I’ve seen a couple of other threads with the same, no solutions are ever properly offered by the Help Team, & the problem either solves itself or in some cases does not...ever!

Sadly the Help team replied to my email then disappeared & have not answered the reply I gave, if you find a concrete solution to this PLEASE post it so we can get on with enjoying our Dropbox use (because I am a very unhappy user this weekend!). Best wishes,N

[cduemmen]

I'm experiencing the same issue in iPadOS 14.8. 

No result at all.

... waiting one night didn't work for me.