Problem searching for files in dropbox iOS ipad

[IesKorp]

Since the last update of the app, searching for files (by name) never shows any result.

Dropbox-app version 224.5 (27 feb 2021) on iPad with latest iOS (14.4).

In previous versions it worked fine.

[Walter]

Hey @cduemmen, thanks for joining the discussion here and sorry to hear you're having issues with this.

Could you please let me know the version of our mobile app you're using on your iPad?

If you could also include a screenshot of the issue, I'd appreciate it. 

[amyonline15]

Did you ever get a resolution on this issue? I sent a message to the Dropbox support team, received one reply message, offering all the usual troubleshooting suggestions. I tried all the suggestions, am still having the problem, but the support team member disappeared on me, too! I pay too much for this app to not work!

[NikZ]

Sorry to hear that amyonline15, it just resolved itself after few days, they tried to help but I had a suspicion it was a general problem at their end (they won’t admit it obviously!). It’s not re-occurred thankfully! Good luck!!!…

[Walter]

Hey @amyonline15, sorry to hear you're having issues with this.

Since you've already contacted our support team, could you share your ticket's ID so that we can locate it in our system? 

[amyonline15]

Thank you! The ticket # is 17443176. I finally heard back from the rep yesterday (“Johnny”). He said my issue was forwarded to someone who would be able to assist me, but I didn’t hear from anyone. Please help me! If I’m not able to search for my files, this app is useless to me. I’ve enjoyed this app so much, so this problem has me very upset. Thank you in advance!

[amyonline15]

Thanks for your reply! I really hope they’re able to fix this issue for me.

[Megan]

Hi @amyonline15, thank you for your ticket number! 

I managed to locate it on our system, and it seems that Anton has taken over. 

Were you able to see the agent's reply on your end, and follow the steps? 

[amyonline15]

Thank you, Megan. I just received an e-mail from Anton. He’s suggesting the same steps I’ve done multiple times. However, I did them again, and replied to him with a screencast to show him that the search still doesn’t work. I’m really hoping someone can resolve this for me soon.

[amyonline15]

Megan,

They’ve dropped the ball again. Can you please help me with this issue??

[Megan]

Hi @amyonline15, happy Friday! 

I checked, and it seems you just got a reply back. Did you have a moment to check this?