Problem with search

[MakAlex]

Hi,

I have encountered a problem with search bar on Dropbox Windows app.
When i try to search a text contents in the search bar not all files are shown. The correct search instead is done from the Web. 

Could you help me?

[Lusil]

Hi there @MakAlex, I'd be happy to help look into this with you. 

I'll just need a bit more information, to make sure that we're on the same page. For example:

• What sort of files are you searching for? 
• Are you typing in their file names or keywords included in their text?
• Are they Smart Synced by any chance? 
• Can you find the same files if you look through your File Explorer?

Keep us posted!

[MakAlex]

Hi Lusil,

if I try to search on Dropbox application for Windows for a keyword to see in which files it is contained not all the files are shown unlike the same search that I do on Dropbox from the Web

[Jay]

Hi @MakAlex, just to clarify, are you trying to search for filenames, or for text that is located inside the files themselves? The latter is available on paid plans only.

[MakAlex]

Hi Jay,

I'm trying to search text that is located inside the files

Account that have this issue, have "Dropbox Plus - 2TB" plan.

could you help me?

[Daphne]

Is it possible that the files that contain this searched words are currently "online-only" with Smart Sync, @MakAlex?

If you locate a file that is showing in the search results online, but not locally, does this file on your computer show a green tick or a grey cloud icon next to it?