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Problem with search

Problem with search

Explorer | Level 3

Hi,

I have encountered a problem with search bar on Dropbox Windows app.
When i try to search a text contents in the search bar not all files are shown. The correct search instead is done from the Web. 

Could you help me?

5 Replies 5

Re: Problem with search

Dropboxer

Hi there @MakAlex, I'd be happy to help look into this with you. 

 

I'll just need a bit more information, to make sure that we're on the same page. For example:

  • What sort of files are you searching for? 
  • Are you typing in their file names or keywords included in their text?
  • Are they Smart Synced by any chance? 
  • Can you find the same files if you look through your File Explorer?

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Problem with search

Explorer | Level 3

Hi Lusil,

if I try to search on Dropbox application for Windows for a keyword to see in which files it is contained not all the files are shown unlike the same search that I do on Dropbox from the Web

Re: Problem with search

Dropboxer

Hi @MakAlex, just to clarify, are you trying to search for filenames, or for text that is located inside the files themselves? The latter is available on paid plans only.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Problem with search

Explorer | Level 3

Hi Jay,

 

I'm trying to search text that is located inside the files

Account that have this issue, have "Dropbox Plus - 2TB" plan.

 

could you help me?

Re: Problem with search

Dropboxer

Is it possible that the files that contain this searched words are currently "online-only" with Smart Sync, @MakAlex?

 

If you locate a file that is showing in the search results online, but not locally, does this file on your computer show a green tick or a grey cloud icon next to it?


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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