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Problem with the download of files from DROPBOX. It shows always 0 B/s - .... MB of .... MB

Problem with the download of files from DROPBOX. It shows always 0 B/s - .... MB of .... MB

kathely
New member | Level 2

I received a notification to update dropbox in my PC, i executed it. Then dropbox was automatically uninstalled from my computer, and now i cannot download any file from online dropbox in my computer (and neither in any other computer), not even the file which is the installer of dropbox in PC. It supposedly starts the download but in few seconds it gets stuck and shows this message in the description of the download: "0 B/s - ... MB of ... MB". 

I cannot download any file from my dropbox in any computer. I need help please. 

1 Reply 1

Re: Problem with the download of files from DROPBOX. It shows always 0 B/s - .... MB of .... MB

Lori
Dropboxer
Hey @kathely, thanks for posting your question here! 

Can you clarify if you're trying to install the Dropbox desktop application on your device again, or if you use the website to download your content? 

Also, what is the OS of the devices you're using? 

Let me know what you find.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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