Problem with upload files to folder name file request

[stigman93]

I got a problem, i shared a link to my friend because he have to upload some big files 24gb + to me but he got an error all time. Where is the problem? I have a dropbox professional plan and i did the folder for file requests where he can upload these files. I have used 1,8% of 3 tb storage so i understand what is a problem

[Mark]

What does the error state?

My guess is that the file is simply too large to upload because of a poor internet connection - as soon as it drops out/times out/goes to sleep etc. the upload will fail. 

[stigman93]

but thats why i bought professional plan to upload big files like this one. Its 24gb so my friend upload this file almost 6 hours, what can i do to solve that problem?

[Hannah]

Hey @stigman93, thanks for bringing this to our attention.

Can you let us know what the error message reads, please?

Also, would you mind walking me through the steps you followed to create the file that you sent to your friend?

Let me know and we'll take it from there.