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Problems uploading file

Problems uploading file

valentin
Explorer | Level 3

Hi there

I´m having problems to upload to DB a small PDF file, just about 250Mb ( really far away from the 2GB max pero file I got on my account). I have plenty of free space , but everytime i´m trying to upload the file I got the same " server error " note. And is making me crazy cos I really need to upload the file asap.

Any help will be more than welcome. 

1 Accepted Solution

Accepted Solutions

Re: Problems uploading file

Lusil
Dropboxer
Do you have the desktop app installed by any chance? 

If you do, could you try adding it through your local Dropbox folder and letting me know if you're able to sync it?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Re: Problems uploading file

Lusil
Dropboxer
Hello @Valentin, I'd be happy to help look into this with you!

Are you having this issue regardless of which browser you use?

You could also give an incognito window a try, in case that does the trick. 

Give it a shot and let me know of any updates, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Problems uploading file

valentin
Explorer | Level 3

hi there

I had trye both ways ( diferente browsers and incógnito) and still giving me the same error (server error).  I can upload Files or folders of smaller sizes with no problem but not the 250 Mb PDF file.

Re: Problems uploading file

Lusil
Dropboxer
Do you have the desktop app installed by any chance? 

If you do, could you try adding it through your local Dropbox folder and letting me know if you're able to sync it?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Problems uploading file

valentin
Explorer | Level 3

Hi there

It works great from the desktop app. Thaks a lot for the Tip.

Re: Problems uploading file

Lusil
Dropboxer
No worries, @Valentin

If it happens again or if you have any other questions, just give us another shout. 

In the meantime, have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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