Problems with restoring of my deleted files

[coscorella]

Hi,

I have problem with the restoring of my deleted files. When I want to restore them, they remain in deleted files. I had same problem several months ago and it was fixed after several hours. Thank you for your help.

[RuiNogueira]

Gostaria de saber como faço para recuperar arquivos excluídos. Você pode me ensinar?

[RuiNogueira]

Como faço para restaurar os arquivos excluídos. Você pode me ensinar?

[HAS25]

I'm having the same problem - nothing will restore.  also, I didn't delete my files - I've had this problem before with files deleting themselves.

[Walter]

Hey there @coscorella, @RuiNogueira & @HAS25 - are you still having issues with this?

[coscorella]

Hi,

I have this problem again after almost a year. And I still don´t know why.

[Hannah]

Sorry to hear about this, @coscorella.

Have you tried using a different browser or a private browsing window to restore the files, to see if that helps?

[coscorella]

Hello Hannah,
I have an experience, that when I wait several dozen minutes, or several hours, then all my files successfully restored. I´m using Mozilla Firefox, because I have the best experiences with it. For me is better than Google Chrome. Maybe it´s really in "bad" browser. But it´s strange, that it´s repeating always after almost year. The last time it was in January this year. Why not after a month, or a week?

[coscorella]

Hello @Hannah,
I sent you my response two weeks ago, so I ´m trying it once again.

I have an experience, that when I wait several dozen minutes, or several hours, then all my files successfully restored. I´m using Mozilla Firefox, because I have the best experiences with it. For me is better than Google Chrome. Maybe it´s really in "bad" browser. But it´s strange, that it´s repeating always after almost year. The last time it was in January this year. Why not after a month, or a week?

P.S. Today I have this problem again. I hope, that in dozen minutes will be everything restored.

[Walter]

Hey @coscorella, sorry to jump in here, but if the issue persists, could you try clearing your browser's cache or another browser/incognito window and let us know how it goes?

Note that you should also make sure you're running the most up to date version of the web browser you're using.