cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to make our Community work for you and we need your help. Take our short survey!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

RE - Incredibly slow indexing

RE - Incredibly slow indexing

Explorer | Level 3

Hello All:

I recently moved around a whole bunch of folders with several million files on my dropbox. It is now saying it is Indexing 2,400,000 or so files and indexing 104,000. It's moving at a snail's pace but I haven't actually added much information. I just changed the file structures, moved old folder into new ones and deleted some original folders? 

Would it help to do this one folder at a time with selective syncing? 

Or not? 

Help????

Jono

5 Replies 5
Highlighted

Re: RE - Incredibly slow indexing

Dropboxer
Dropboxer

Hello Jono - welcome to our Community!

When you re-arrange your files and folders within your Dropbox folder, our desktop app needs some time to sync these changes and re-index your database (as you're practically changing your files' paths) so I'd suggest giving it some time. Especially since we're talking about such a large amount of files that is. 

Note that you can speed it up by changing your bandwidth accoring to your needs.

If it doesn't get past the message you mentioned in a while, please send me a screenshot of its exact status so I can have a better look into ths. 

Keep me posted @Loweyluvz

PS: Your last suggestion is actualy spot on too as using selective sync would help lessen the file load our app is trying to process. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: RE - Incredibly slow indexing

Explorer | Level 3

Walter - thanks for your respnse. It seems to me that it's locking up and not moving much when I sync it all at once - however - I've consolidated folders at this time so I'm nervous that it won't recognize and consolidatee them if I do it selectively. 

I left and it was at 2,504,266 and it's still there - 3 hours later....Any suggestions? 

 

 

Does this make sense? 

 

Thanks.

 

Jon

Highlighted

Re: RE - Incredibly slow indexing

Dropboxer
Dropboxer

I'm sorry for the late respone Jon; is it still stuck on the same number of files?

If it is indeed, I'll need to look into your device's logs, so please let me know if you'd like me to reach out via the email address that's connected to your Community's profile to work on this together. 

Thanks so much for your cooperation!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: RE - Incredibly slow indexing

Explorer | Level 3

Yes - it is stuck - and it's not moving - it gets to a certain amount and won't continue syncing.

 

Please let me know how this can be helped.

 

Thanks.

 

Jon

Highlighted

Re: RE - Incredibly slow indexing

Dropboxer
Dropboxer

Thanks for the update Jon.

As I wanted to assist further, I found your existing ticket on our system and followed up through that.

Whenever you get the chance, please take a look at your inbox and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?