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Random missing images in Paper documents...

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Random missing images in Paper documents...

Helpful | Level 5

I use Paper to create training material and guides to our workflows for our staff: There's a lot of screenshots and, today, I've noticed that a bunch of these are missing from a Paper document:Screen Shot 2018-11-20 at 12.01.05.pngFollowing the link gives this... (access denied? No change to the permissions have been made by me). Temporary Dropbox outage or a structural problem with the Paper doc, I'd like to get some insight into why this is happening. Thanks!

Screen Shot 2018-11-20 at 11.54.20.png

1 Accepted Solution

Accepted Solutions
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Re: Random missing images in Paper documents...

Helpful | Level 5

Update: Lusil, the images are now back in place. Nothing I changed! Happy that this has been resolved. Best...

View solution in original post

6 Replies 6
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Re: Random missing images in Paper documents...

Dropboxer
Dropboxer
Sorry to hear that, @vilms
 
Initially, it looks like the photo you have included in your Paper doc is unavailable for preview, which would explain why you’d get an error. 
 
However, the photo looks like it’s linked to another website or third party app, is that right? If so, could the photo be unavailable from their end? 
 
Could you also let me know if the behavior you experience persist when you sign out of your account and if it occurs for other users as well?
 
Let me know what you find!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Random missing images in Paper documents...

Helpful | Level 5

Hello Lusil and thanks for your response.

Yes, the URL shows 'cloudfront' but that's just because Dropbox stores user content in Amazon buckets. These missing images are screenshots that were dropped from my Mac's desktop directly into Paper. I couldn't link to them from anywhere else because, well, they haven't *existed* anywhere else!

Best...

Highlighted

Re: Random missing images in Paper documents...

Helpful | Level 5

Update: Lusil, the images are now back in place. Nothing I changed! Happy that this has been resolved. Best...

View solution in original post

Highlighted

Re: Random missing images in Paper documents...

Dropboxer
Dropboxer
Glad to hear that, @vilms
 
If you have any other questions in the future, don’t hesitate to get back to me. In the meantime, have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Random missing images in Paper documents...

New member | Level 2
New member | Level 2

I am having the same issue with my account and they're images I uploaded from my desktop. They are all sowing up randomly blank and not displaying.

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Re: Random missing images in Paper documents...

Dropboxer
Dropboxer

Hey @kyliefly, thanks for nudging us on this thread. 

I'd be happy to help, I'll just need a bit more info, such as:

  • What were the exact steps you followed to add these images to your Paper docs?
  • Do they exist in your Dropbox account?
  • Have you tried different browsers or previewing the Paper doc in an incognito window?

Let me know what you find - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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