cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about apps and Dropbox integrations to make working from home easy here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Randomly deleting huge numbers of files. It happens at least twice a year.

Randomly deleting huge numbers of files. It happens at least twice a year.

PHIL B.7
Explorer | Level 4

I think this has been touched on before. 

I have a few computers all linked to the same Dropbox.

Every now and then I'll get a message saying I have deleted a large number of files and did I want to do that.

The thing is I did nothing. For some reason Dropbox just goes and deletes loads of files randomly.

Has anyone managed to solve this?

Cheers

5 Replies 5

Re: Randomly deleting huge numbers of files. It happens at least twice a year.

Jay
Dropboxer
Hi @PHIL B.7, thanks for messaging the Community!

Generally, Dropbox doesn't delete files without any user or app interaction on those files.

If you restore the files from the deleted files page, and view the version history on one of the recovered files, you should be able to see which computer and user deleted the files.

This thread I posted should give you an idea of where the file was deleted from, and what could have caused it.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Randomly deleting huge numbers of files. It happens at least twice a year.

PHIL B.7
Explorer | Level 4

Thanks Jay.

The thing is I don't do anything. They just randomly get deleted from time to time.

It really upsets the workflow for projects and slows everything down while it all syncs again.

I wish I knew why it happens.

Re: Randomly deleting huge numbers of files. It happens at least twice a year.

Jay
Dropboxer
Are the files being deleted from a specific set of folders, or generally throughout your account?

Do you have any security software which could you quarantining files, or other apps which could be affecting files in the Dropbox folder?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Randomly deleting huge numbers of files. It happens at least twice a year.

PHIL B.7
Explorer | Level 4

Generally throughout my account although it is usually from folders that have been more active before deletion happens.

No, I don't have any software which is quarantining files.

Cheers

Re: Randomly deleting huge numbers of files. It happens at least twice a year.

Lusil
Dropboxer
Hey @PHIL B.7, could you have a look at the version history of some of the files, to find some additional information about where they were deleted from?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?