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Reactivate an old dropbox link (from 2015)

New member | Level 2
New member | Level 2

Hi,

 

A dropbox link was sent to me in 2015 by a supplier and at the time I never created or saved the photos from it. I know want to go back and look at the link. How can one go around reactivating the old link / or get access to the photos without contacting the supplier ( we have since lost contact and the supplier has chnaged for business)

1 Accepted Solution

Accepted Solutions
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Re: Reactivate an old dropbox link (from 2015)

Dropboxer
Dropboxer

Thanks for the additional info @Kimw1!

It seems that the owner who shared the link with you set a specific expiry date on the shared link.

Since the owner applied this setting to their link, you'll need to ask them to share the link with you again as we wouldn't be able to do anything on our side.

Sorry that I can't be of much more help with this, but do let me know if you have any other questions.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

5 Replies 5
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Re: Reactivate an old dropbox link (from 2015)

Dropboxer
Dropboxer

Hey there @Kimw1, thanks for reaching out to us here!

If the link has be deleted or broken, then you would need to contact the owner of the content and ask them to share the files with you again.

Do you perhaps still have the original shared link?

If you still have the link but receive an error message that when trying to open it, please send a screenshot of the error message.

Let me know and we'll go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Reactivate an old dropbox link (from 2015)

New member | Level 2
New member | Level 2

Hi Daphne ,

 

Thank you for your message. Yes I still have the link - when I open it , it tells me it has expired. Can I email it to you?

Highlighted

Re: Reactivate an old dropbox link (from 2015)

Dropboxer
Dropboxer

Thanks for the additional info @Kimw1!

It seems that the owner who shared the link with you set a specific expiry date on the shared link.

Since the owner applied this setting to their link, you'll need to ask them to share the link with you again as we wouldn't be able to do anything on our side.

Sorry that I can't be of much more help with this, but do let me know if you have any other questions.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Reactivate an old dropbox link (from 2015)

New member | Level 2
New member | Level 2

Hi Daphne,

 

Thank you for your response and help - I really apprieate it.

Highlighted

Re: Reactivate an old dropbox link (from 2015)

Dropboxer
Dropboxer

I'm glad to hear that @Kimw1!

If you need anything else in the future then please feel free to get back to me here. I'd be happy to help out.

Have a great start to your week!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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