I've recently encountered an issue when booting my computer and/or launching the Dropbox app I get a message stating "Couldn't start Dropbox. This is usually because of a permissions error. Storing your home folder on a network hare can cause an error. For more information, click the help button below. Please contact Dropbox support with the following info for help: /var/folders/ss/s3dd9nhn224ly22gfwj_xh40000gn/T/dropbox_errorjho_gwf.txt"
There is no "help button" after this - just an "OK" button.
If I go to that path and ensure there are full permissions to the path it still happens.
The /var/folders location is indeed on the local hard drive, not a network share.
I have uninstalled/reinstalled the dropbox app
I have run the cleanup tools/repair permissions as quickly as I can from the menu bar before the app shuts down.
None of these items appear to resolve the issue.
Any suggestions on what to try next?
Solved! Go to Solution.
This is the output from the error log:
...dropbox_path: '/Volumes/Synology/Documents/Dropbox'real_path='/Volumes/Synology/Documents/Dropbox'not foundparent not found...
Seems, you had moved your Dropbox folder on a "Synology" drive, but the drive has gone. 🤔 Do you have some idea where? Try put it back. 😉
Hope this helps.
This looks like it resolved it. I'm waiting for the sync to finish. There's one other item that needs to be addressed, but it looks like there is some documentation to follow. I'll work on that next.
Thanks - Brian
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