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Recent list too short

Recent list too short

kodylaw
Explorer | Level 3

I used to be able to see many recent files, but now I only get a few, e.g. from today (on the desktop, but only 7 hours online). Is there a way to store more recent activity, please ? Maybe a setting ? I would like all recently changed files available in the list, say for 6 months.

9 Replies 9

Re: Recent list too short

Hannah
Dropboxer
Hey @kodylaw, welcome to our Community!

Can you login to your Dropbox account from a different browser or from an incognito/private browsing window, and let me know if you see the same?

Also are you on a free Dropbox Basic account or a paid one?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Recent list too short

kodylaw
Explorer | Level 3

Hi Hannah, thank you for your response. 

 

Yes, it is the same. Currently it is 19 hours of recent files online.

 

The desktop app shows 3 days of "you" and 2 days of "shared".

 

It is a paid account. I have dropbox for business at my work. Would that be better ?

 

How many recent files should be shown, in principle ? I don't understand why there isn't an option to show ALL.

 

Best,

Kody

 

Re: Recent list too short

kodylaw
Explorer | Level 3

Hi Hannah, while I'm waiting for your response, here is another one. Sometimes the finder window on my mac (Macbook pro, Big Sur) gives me options to do dropbox actions for files in my dropbox -- e.g. share, view history, etc. -- but sometimes it does not, and I do not understand why this is.

 

Thank you,

Kody

Re: Recent list too short

Hannah
Dropboxer
Thanks for the update, Kody!

Can you actually send me a screenshot of your 'Recents' tab from our website, which will show the issue, while making sure you hide any file names, so I can check it out?

Now, about the desktop and the missing Dropbox options, this is an indication that your Dropbox application is not always running on your computer.

If you quit the app, or pause syncing, Dropbox options won't appear when you control click files in your Dropbox folder. Could that be the case here?

 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Recent list too short

kodylaw
Explorer | Level 3

Thank you, Hannah, pausing synching may be the culprit for the finder issue (I will keep you posted on that).

 

Please find screenshot attached below. This is the bottom of the list, and I've left the timestamp unblocked. You can see the last file in the list was edited 2 days ago. The desktop goes back 6 days at the moment, and shows also "viewed".

 

Best,

Kody

 

dropboxrecent.png

Re: Recent list too short

Hannah
Dropboxer
I see. Thanks for the screenshot and all the info on this, Kody. 

Apparently, that's how the website works currently, it's not an issue, it seems. 

I will pass your comments along to our team, though and if there's something else we can help you with, please let us know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Recent list too short

kodylaw
Explorer | Level 3

Thank you, Hannah, That is a shame. 

Best,

Kody

Re: Recent list too short

kodylaw
Explorer | Level 3

Hello, Hannah, I can verify that the app is open and synching and yet finder does not offer me dropbox options.

Although I have not noticed the issue since the original posting until now, I have not been watching diligently.

It seems that it just works sometimes and doesn't work others.

Thanks,

Kody

Re: Recent list too short

Hannah
Dropboxer
Hey Kody, thanks for replying back here!

Can you quit the Dropbox app from the Dropbox icon in your menu bar and then reopen it from your applications folder, to see if that helps?

If not, you can also uninstall it, restart your computer and reinstall it. 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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