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Recover files that went missing ones I stopped paying.

Recover files that went missing ones I stopped paying.

Explorer | Level 3

Hello

I've been using Dropbox for a while to stock all my fotos and files. I changed my card and forgot to update the membership and now I realized that most of my files are missing. 
Is there a way to recover my files paying back the membership?

Cordially.

1 Reply 1

Re: Recover files that went missing ones I stopped paying.

Dropboxer

Hello @AntoineWr, I'd be happy to help look into this with you!

 

If your account downgrades to a Basic (free) account, your files won't be deleted. 

 

Instead, if you exceed the storage limit, your files will stop syncing, which means that you won't be able to add new and edit existing files.

 

Having said that, could it be that you signed in to a different Dropbox account?

 

Also, navigate to your events page to see if there's any additional information on the files that you're looking for. 

 

Check it out and let me know what you find, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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