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Recover files that were deleted more than a month ago

Recover files that were deleted more than a month ago

Explorer | Level 3

Hi,

 

We accidentally deleted some files at the end of August (2020) and it's only just came to light.

I can see as we have a free account the files cannot be recovered (30 days only).

 

If we upgrade the account, is there any chance of recovering this files or are they gone forever?

 

Mark

3 Replies 3

Re: Recover deleted files

Dropboxer

Hi there @EERR, thanks for posting your question here!

 

I'm sorry to be the bearer of bad news, but you can only restore files within your account's recovery window.

 

Upgrading also won't affect this, as it's not retroactive.

 

Is there any chance you had the files or a copy saved in another location on your device? 

 

Give me a nudge whenever you have any updates, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Recovering files by upgrading to PRO

New member | Level 2

Hi everyone,

 

I deleted some files from dropbox 2 months ago, so I can't retrieve them with a standard dropbox account. If I upgrade to Pro NOW, will I be able to recover files from November 2019?

Thanks and also happy new year!

Re: Recovering files by upgrading to PRO

Dropboxer

Hi there @MerlijnNash, thanks for reaching out to us.  

 

I moved your post here, where another user asked a similar question. 

 

As I mention before, upgrading to another subscription won't affect the restoration window of the files, as it's not retroactive. 

 

Is there any chance that you had a copy of these items elsewhere on another device?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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