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Re: Recover files

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Recover files

New member | Level 2

Hi! I entered my dropbox account and everything was gone, I have nothing, neither in the deleted files, or in the files they shared with me, how do I recover my files? Please Help !!!

4 Replies 4
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Re: Recover files

Helpful | Level 6

u can recovery the file, u have 30 day time, go in canceled voice and u can restore the element!

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Re: Recover files

Dropboxer

Hey @BrunaPereira, thanks for reaching out to us. 

 

Along with what @Klaus91 advises, could you also make sure that you're signed in to the same Dropbox account? 

 

You can do this by having a look at:

  • Website - your General tab in your Settings.
  • Desktop app - Dropbox icon > avatar icon > Preferences > Account tab.
  • Mobile app - Account tab (iOS) or Settings (Android).

Let us know what you find, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Recover files

New member | Level 2

hello ! i have got the same issue i have reset my pc , for good i have saved all my life into dropbox account within my email everything its gone i want to kill my self A life work gone in 1 second! i need help ! 

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Re: Recover files

Dropboxer

Hi @duck you38214721, before we jump to any conclusions, let's see what we can find on this together. 

 

I'll just need a bit more info to make sure that we cover as much initial troubleshooting as possible. For example:

  • When you say that you reset your PC, did you simply reboot it or format it? 
  • Are you able to find any of these files on the website? 
  • Could you have a look at your events page for any additional information? 

Give me a nudge whenever you can to let me know your findings. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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