cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 

Recover lost files from long ago

kwm2 New member | Level 2
New member | Level 2

I have Plus 2TB plan. Ive been using DB for years. Months ago many files (mostly Power Point) disappared from many folders, but most files are still there. I did not deliberately delete the missing files. I naively assumed they were gone for good, and probably they are by this time. First, how could this happen and secondly can I possibly recover them? 

1 Reply 1

Re: Recover lost files from long ago

Dropboxer
Dropboxer

Thanks for joining to ask this important question @kwm2. Welcome! 

I am so sorry to hear you were missing files. Knowing all the reasons your files can get deleted can help you figure this out and prevent it from happening again. Please read about this here.

You can see details about the deletion of these files, from the events of your Dropbox account online. If the files are still in your Version History window,  you will be able to recover them.

Here are all your restoration options.  

Hope your files can still be recovered. 

crossed fingers

 Let me know if this was helpful. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?