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Recover permanently deleted files Dropbox Plus

New member | Level 2
New member | Level 2

Hi, on 04/05/2020 I've deleted all my files from dropbox and today - 02/07/2020 - I need to retrieve them back.
I know Dropbox only stores excluded files for 30 days and this is almost 60 days after. But given I was a Dropbox Plus user I'd like to know if it would still be possible to retrieve these files.

Thanks in advance

1 Accepted Solution

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Re: Recover permanently deleted files Dropbox Plus

Dropboxer
Dropboxer

Hey @ArnaldoTema, thanks for checking in with us. 

 

If you permanently deleted these files, then you wouldn't be able to restore them as they are not recoverable. 

 

Also, since Basic and Plus accounts both have a version history of 30 days, if the files have been deleted for a longer time period than that, then they wouldn't be recoverable as they would have exceeded the number of days available to restore them

 

You can find more information about deleted files in this article

 

I hope this helps but let me know if you have any other questions, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies 3
Highlighted

Re: Recover permanently deleted files Dropbox Plus

Dropboxer
Dropboxer

Hey @ArnaldoTema, thanks for checking in with us. 

 

If you permanently deleted these files, then you wouldn't be able to restore them as they are not recoverable. 

 

Also, since Basic and Plus accounts both have a version history of 30 days, if the files have been deleted for a longer time period than that, then they wouldn't be recoverable as they would have exceeded the number of days available to restore them

 

You can find more information about deleted files in this article

 

I hope this helps but let me know if you have any other questions, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Recover permanently deleted files Dropbox Plus

New member | Level 2
New member | Level 2
I was created Dropbox account 4 to 5 years back in beggening I was deleted my personal photos that are very sentiment photos
Kindly help me to recover my photos
Highlighted

Re: Recover permanently deleted files Dropbox Plus

Dropboxer
Dropboxer

Hey there @Prabhakaran, thanks for joining us here!

 

If your files were deleted that long ago then I'm afraid we wouldn't be able to assist you with restoring these files. We would only be able to restore files that had been deleted within your account's version history window.

 

Sorry to be the bearer of bad news here, but please let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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