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Recovering files that were deleted twice

Recovering files that were deleted twice

radnobitel
Explorer | Level 4

2 weeks ago a coworker installed dropbox and synced files from the documents folder to dropbox. 

Meanwhile the dropbox hit the data limit of 2GB. The files went missing on the computer.

Later on he deleted the folders, because they weren't the desired files he installed dropbocx for. And a few days later restored them from deleted files list. And then deleted them again. Probably because the folders were empty. And tried to restore them again.

This all happened within the 30 day data recovery time span.

Can you help me out recovering the missing data.

5 Replies 5

Re: Recovering files that were deleted twice

Hannah
Dropboxer
Hey @radnobitel, thanks for joining the Dropbox Community!

It sounds like your coworker enabled the computer backup feature.

Have they tried looking in the account's events page and the deleted files page (again), to see if they can still locate the deletions?

Are they not able to restore the files due to lack of space?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Recovering files that were deleted twice

radnobitel
Explorer | Level 4

I check all you wrote but there are not files. Only empty folders. Is there any way to get those files  back. Most of them are documents and excel with dwg files. Thank you.

Re: Recovering files that were deleted twice

a011
Explorer | Level 4

I have the same problem, i had created folders with files inside, and now they appear empty and some folders without names, apart from that, there were documents that I had modified recently and now they appear that they were modified more than 6 months ago, it is a disappointment ...

 

What seems strange to me is that if they are only 2gb free, I don't know why they allowed me to have the amount of GB I had, because I had a lot of GB used in my files and I kept putting it in and they didn't tell me anything, that is, it was lost time to put files in that folder because it never synchronized through space.

 

Re: Recovering files that were deleted twice

Jay
Dropboxer
Hi @radnobitel, if the files aren't visible on the deleted files page, or the events page, then it means that it wouldn't be possible to recover the files from the Dropbox site directly.

@a011, it's possible that the files could be on another Dropbox account, if they were last shown as being modified six months ago.

If the missing files weren’t syncing to your account, then there isn't any recovery possible from the site.

However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Recovering files that were deleted

RADJIM
New member | Level 2

I am having the same problem of deleted files that don't exist within Dropbox. I did not delete them but within the last 2 weeks the folder suddenly disappeared, there is no notation within deleted files or events. I have tried to do a restore from Dropbox to no avail. folder does not exist. How can one trust a service with important files?  

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Top contributors to this post

  • User avatar
    RADJIM New member | Level 2
  • User avatar
    Jay Dropboxer
  • User avatar
    a011 Explorer | Level 4
  • User avatar
    radnobitel Explorer | Level 4
  • User avatar
    Hannah Dropboxer
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