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Re: Recovering files

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Recovering files

New member | Level 2

Recently activated work account and now personal files have disappeared

3 Replies 3

Re: Recovering files

Dropboxer

Hi @swtlips7, thanks for messaging the Community!

 

I'm sorry to hear about the missing files. When you say you reactivated the account, was this by logging into an old account you haven't used for a while, or creating a new account under the same email?

 

Any details you can provide would be great!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Restore deleted files?

New member | Level 2

My Dropbox deleted more than 12.000 files finally 190714. It was not a mistake at the time being, but now I would like to hade access to them. I am a basic user.  Is it possible to restore the deleted files? 

Best

Dropboxmary

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Re: Restore deleted files?

Super User II

@dragonmary wrote:

Is it possible to restore the deleted files?


If the files were deleted within the last 30 days they can be recovered.

 

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