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Recovering local files after deleting synchronized folders in Dropbox

Recovering local files after deleting synchronized folders in Dropbox

New member | Level 2

Hey everyone, I need your help badly. The Dropbox app on my PC updated itself yesterday morning (I have a standard account), and then it started synchronizing my entire PC (!??), namely all the files on my desktop and the folders My Documents and Downloads (Although those files and folders are not part of my synchronized repository). Half an hour later I realized what was going on and several gigs had already been uploaded so I stopped the synchronization, deleted the “Windows 10 PC XX” folder synchronized in the app and then deleted this folder in the Deleted files folder, thinking it would help me get free space as my storage was full. I then realized those operations also deleted my local files, which were unique and cannot be replaced. I MUST get these back. Could you please tell me how to proceed. Next time I’ll think twice. Thanks in advance for your help!

1 Reply 1

Re: Recovering local files after deleting synchronized folders in Dropbox

Dropboxer

Hi @Kg06, thanks for posting today!

 

I'm sorry to hear about this issue. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Did you first try disabling the computer backup from Dropbox using the steps in the above article?

 

Deleting files from the deleted files page doesn't actually free up the space, it only removes the ability to recover the files, so they are now permanently deleted. Due to this, you won't be able to recover the files using Dropbox.

 

 

However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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