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Recovering permanently deleted items -- Dropbox Basic

Recovering permanently deleted items -- Dropbox Basic

ABQ
New member | Level 2

Hi,

 

I can't remember the date, but in the past 30 days, I deleted files from my Dropbox Basic account and then deleted them from deleted items.  I need to get those back.  I checked "Events" for the entire month of December until now and don't see anything.  Is there any way to get these back?  Reading online, it sounds like I cna get them restored if it's been within 30 days.  Is this still the case and, if so, how do I start the process?

 

Thanks!

1 Accepted Solution

Accepted Solutions

Re: Recovering permanently deleted items -- Dropbox Basic

Mark
Super User II

Hi

 

Sorry, you have read incorrectly. Once files have been permanently deleted they are exactly that - permanently lost. 

 

If you had not have deleted them from within the deleted items lists they would be recoverable, however, as you did that they are not. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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View solution in original post

2 Replies 2

Re: Recovering permanently deleted items -- Dropbox Basic

Mark
Super User II

Hi

 

Sorry, you have read incorrectly. Once files have been permanently deleted they are exactly that - permanently lost. 

 

If you had not have deleted them from within the deleted items lists they would be recoverable, however, as you did that they are not. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Recovering permanently deleted items -- Dropbox Basic

ABQ
New member | Level 2

Thanks for the quick reply!

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    ABQ New member | Level 2
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    Mark Super User II
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