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Recovery period ended

Explorer | Level 3

Здравствуйте, у меня хранились рабочие файлы на Dropbox. Я переустановил систему Windows (не опасаясь того, что файлы могут удалиться). После сменил компьютер. Спустя какое-то время (не могу точно определить период - примерно свыше 20 дней), мне понадобилось обратиться к этой информации - я установил Dropbox и вошел в свой аккаунт. К сожалению, все файлы пропали. У меня небыло намерений их удалить, помогите восстановить файлы, которые были перед переустановкой ОС. Спасибо заранее!

1 Accepted Solution

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Re: Recovery period ended

Super User II
Super User II

If that is the ONLY event then one of two things happened:

  1. You've actually set up a new account by mistake
  2. Dropbox wasnt syncing on your old device and its only now started syncing again.

 


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Re: Recovery period ended

Dropboxer
Dropboxer
Hey @vyaroslav2, we currently don't offer support in Russian, but I'd be more than happy to help. 
 
As a first step, could you please check your events page for relevant info on changes that have occurred to content, as well as your deleted files tab for any recently deleted files. 
 
Furthermore, could you also ensure that you’re looking through into the relevant Dropbox account by checking the email address that’s associated on the website and other connected devices:
Let me know what you find!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Recovery period ended

Explorer | Level 3

Hello, thank you for your fast reply! I cannot find files in the "deleted files tab". I have used Dropbox on another computer, then have bought this new one (as far as I remember, I have installed Dropbox right away on it). So on 17 march 2019 I formatted the harddisc on my old computer. Several days ago I was trying to get into the files on Dropbox, the files gone. I was hoping the files would store on cloud, no matter if I formatted the harddisc. So I had no intentions to delete them.

Highlighted

Re: Recovery period ended

Dropboxer
Dropboxer
Thanks for writing back, @vyaroslav2
 
Do you see any relevant event here regarding these files being in your account on the website? Do you remember seeing green ticks  (which would mean that the files were synced to the website and any other connected device) or the Dropbox icon that’s next to you computer’s clock showing that it’s up to date?
 
Let me know of any updates!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Recovery period ended

Explorer | Level 3

I cannot find any signs of files being in the system (only I have found that my new computer was attatched to the system on 8/3/2019 20:13). I am pretty sure the Dropbox icon was up to date, so it was synced.

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Re: Recovery period ended

Super User II
Super User II

If that is the ONLY event then one of two things happened:

  1. You've actually set up a new account by mistake
  2. Dropbox wasnt syncing on your old device and its only now started syncing again.

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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