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Removing files

New member | Level 2

So I deleted my previous version of DB and re-uploaded it under a different email.  When it downloaded to my computer, it also uploaded all my files and almost everything on my desktop into DB, which I was not at all happy with.   So I deleted them out of DB only to discover that it also deleted everything off my desktop as well!  I was furious!  So I restored all the files and then moved them to my documents, which took several of them out of DB.   

I went back to the email that I got when I re-signed up and it says "Don’t want a file synced to the cloud?
Right-click it in Explorer and select Don’t sync to"   I tried this and it didn't work.  So help with this would be great.  I would like just to remove all my files from DB.

Also, then, when I tried to upload a file, it's saying that I don't have any free space and that I have to upgrade.   This is so stupid!  I don't need the upgrade!  


I tried to reach out to customer service but all I got was the bot chat, which was of no use.


Can someone please help me?

1 Reply 1

Re: Removing files

Super Collaborator | Level 20

Hi @Colene ,

Take a look here. 😉 In future be more careful what you are agreeing with (i.e. read what's it in advance 🙂).

Hope this helps.

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    Здравко Super Collaborator | Level 20
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