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Renamed a Large Folder and now its causing index / sync issues

CH1234
Explorer | Level 3

Ive renamed a few of our larger folders on Dropbox and now am seeing duplicates of these folders - original names were in UPPER CASE and now there is a (smaller size) duplicate in lower case. Surely you can rename a folder without causing issues? we have multiple devices linked to the account and this is causing everyone headaches. What can we do?

 

 

3 Replies 3

Re: Renamed a Large Folder and now its causing index / sync issues

Super User II
Super User II

@CH1234 wrote:

What can we do?


Wait it out and allow Dropbox to do its thing.

To Dropbox, a rename is really just a deletion and an addition. An existing folder no longer exists, and a new folder has been detected. Dropbox needs to index the renamed folder just as it would for any new content that was added. During that process it will recognize that the files already exist within Dropbox and won't have to re-sync them, but it does have to index the entire folder and that will take time, especially if it's large. The more items within the folder, the longer it will take. Be patient and allow it to work, and the renamed folder will be updated on all devices linked to the account. It is NOT an instant process like it is when renaming a folder on your computer. There's a lot of behind-the-scenes work that Dropbox has to do.

Re: Renamed a Large Folder and now its causing index / sync issues

CH1234
Explorer | Level 3

Thanks Rich,

Understand now how the process works and will try the renames over the weekend to hopefully give it time to do its thing. 

Beyond this - if an employee accidently moves one of the larger folders (has happened before) the same thing happens and can send all linked devices into re-index mode for hours. We are using DB Professional at the moment. Is there a way to lock certain folders off so they can be moved or renamed in any DB package?

 

Re: Renamed a Large Folder and now its causing index / sync issues

Dropboxer
Dropboxer
Hey there @CH1234,
 
Top level folder editing can be restricted on a Dropbox Business subscription so that only a team admin can move or rename the top level folders in the team workspace. You can check out a little more info about this plan here.
 
Hope this helps - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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