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Re: Restore deleted files

Restore deleted files

NinaDP
New member | Level 2

Hello,

 

I've just discovered that I accidentely deleted all my uploaded photos in the beginning of October. 😞 Is there any possibility to restore them? I can recover the photos that I've deleted the past 30 days, but is it possible to do the same with the other ones?

 

Kind regards

nina 

1 Accepted Solution

Accepted Solutions

Re: Restore deleted files

Mark
Super User II

I'm afraid it isnt @NinaDP . Unless you had, at the time of deletion, a paid plan in place with extended recovery on those files are now unrecoverable. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

5 Replies 5

Re: Restore deleted files

Mark
Super User II

I'm afraid it isnt @NinaDP . Unless you had, at the time of deletion, a paid plan in place with extended recovery on those files are now unrecoverable. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Restore deleted files

NinaDP
New member | Level 2
Okay, I was already afraid of that... Thank you!

Re: Restore deleted files

Karen63
New member | Level 2

How do I know if I have that "warranty"  I know I pay $720.00 per year.  Can anyone advise me?

Re: Restore deleted files

Mark
Super User II

If you pay you can restore for longer - usually 180 days. 

 

You can then use https://help.dropbox.com/files-folders/restore-delete to get them back OR via support at www.dropbox.com/support 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Restore deleted files

Karen63
New member | Level 2

Hello Super user,

 

THANK YOU! I found them, Whatever you told me, I found and restored them ALL.

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