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Restore files from deleted account

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Restore files from deleted account

Explorer | Level 4

I've deleted my account, and with it ALL files from my computer disappeared.

I cannot get in the account, and dont see my files anywhere on my PC. 

I havent deleted my files at any step of the way, but somehow deleting the account erased everything that was synced with my computer. 

It all happened today. 

I tried to open a new account with the same email but it didnt help, of course. 

How can a restore my files? 

3 Replies 3
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Re: Restore files from deleted account

Dropboxer

Hi @Binyamin, thanks for messaging the Community.

 

I'm sorry to hear about this situation. On the old account, is it possible that you enabled the automatic computer backup feature in the Dropbox desktop application? If so, the folders in Desktop , Documents and Downloads would have synced to the site. 

 

As you've deleted the account, it wouldn’t be possible to recover them from the site. Could you check if you have a folder called Dropbox (Old) on your machine somewhere?

 

Let me know if you find it!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Restore files from deleted account

Explorer | Level 4

thank you, 

I dropped the file: 'dropbox old'...

So I can't recover the files. O.K. thank you about your answer. 

Binyamin. 

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Re: Restore files from deleted account

Dropboxer

If the Dropbox (Old) folder has been deleted from your machine, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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