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Restoring Old Account

Restoring Old Account

Apostille
New member | Level 2

Had a 2TB account and it lapsed about 8 months ago. If we rejoin will the original files be available?

2 Replies 2

Re: Restoring Old Account

Yuikol
Collaborator | Level 8

Most likely no.

 

But it's worth an email to create a ticket and see:

https://www.dropbox.com/support/email

Re: Restoring Old Account

Lori
Dropboxer
Hi @Apostille, welcome to our Community! 

When you say it lapsed, do you mean the account was downgraded, or deleted entirely? 

Provided it was downgraded, you should still have access to your entire content. 

Let me know, and we'll take it from there!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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