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Restoring a missing folder

Restoring a missing folder

Explorer | Level 4

I was sent a file 2016 with folder name, as i click the link it says that didnt work for some reason,

 

Please i need help it was the only memories I have of my daughters baptism

7 Replies 7

Re: Restoring a missing folder

Dropboxer

Hi @BocaBuckeye, thanks for posting.

 

I understand your concern over this missing folder. Was it sent as a shared link via the internet, or was it visible in your own Dropbox account?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Restoring a missing folder

Explorer | Level 4

Hi Thank you for getting back to me.

 

The folder was sent from a photographer with images from my daughter's baptism.

When he intially sent it I access the folder by clicking and could view all images

 

Re: Restoring a missing folder

Explorer | Level 4

Dropbox.PNG

Re: Restoring a missing folder

Super User II

@kaline20 wrote:

When he intially sent it I access the folder by clicking and could view all images


If you didn't make your own copy of the files at that time, and the photographer has since removed them, you wouldn't be able to access them anymore. You'll need to go back to the photographer and ask that they resend the folder.

Re: Restoring a missing folder

Explorer | Level 4

Oh dear,

 

I have contacted the photographer and he no longer has the folder.

 

I thought as he sent to me I would have the folder for ever,... truly hear broken

Re: Restoring a missing folder

Dropboxer

Hi @kaline20, if you get a shared link to a folder, then it isn't stored on your account unless you choose to add it, or download to your computer. 

 

It is still possible that the photographer has the files, if they were deleted within that last 30 days, they could recover them from the deleted files page, and then re-share it to you.

 

IF they can do this, then please download them to your computer immediately to prevent losing the data again.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Restoring a missing folder

Explorer | Level 4

Thank yousomuch I believe he doesnt have the folder anymore as it was in 2016,

 

Thank for all your help guys, lessoned learned.............

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