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Retrieving Old Folders and Files

Slygabianu New member | Level 2
New member | Level 2

I registered for dropbox in 2016 or so, and stop using it for a while somewhere in April last year. My subscription expired and went back I could not access my old folders and files. They are all gone.

1 Reply 1

Re: Retrieving Old Folders and Files


Hi @Slygabianu

Sorry to hear you are having trouble finding your files. 

Since the account was not inactive over a year, your files should be showing in the account. Your Dropbox account cannot delete your files. 

Have you checked your events page

Have you checked your deleted files page?

I suggest to contact our restorations team directly, here. We cannot help with restoring via the Community because we cannot see your account or any event logs, for privacy reasons. 

I hope this helps and you find your files soon. 

Community Moderator @ Dropbox

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