Dropbox files & folders
Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.
Dear Dropbox Community,
i made a huge mistake by removing my camera backup folder from dropbox.
I even dont know exactly when this happened, but it must be around the last 90 days.
I read I have the possibility to rewind data. And it told me the professional account supports 180 days.
So I upgraded my account to the 14 days trial version of professional to see if this works, but rewind only offered me a date 30 days ago.
Isn't it possible to upgrade the account and then rewind data to an earlier point in the past then 30 days ago?
Could someone help me solving this problem. I would really appreciate that
Thanks in advance
Stephan
@Stephan_7 wrote:
Isn't it possible to upgrade the account and then rewind data to an earlier point in the past then 30 days ago?
No, that's not possible. Your new recovery period only applies to files deleted after you've upgraded. Files deleted prior to upgrading are only recoverable for 30 days, and any files deleted more than 30 days ago would already be gone, and cannot be recovered, even after upgrading.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
Sound good? Let's get started.Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!