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Rewind didn't show restore date older than 30 days

Rewind didn't show restore date older than 30 days

Stephan_7
New member | Level 2

Dear Dropbox Community,

 

i made a huge mistake by removing my camera backup folder from dropbox. 

I even dont know exactly when this happened, but it must be around the last 90 days. 

I read I have the possibility to rewind data. And it told me the professional account supports 180 days.

So I upgraded my account to the 14 days trial version of professional to see if this works, but rewind only offered me a date 30 days ago. 
Isn't it possible to upgrade the account and then rewind data to an earlier point in the past then 30 days ago?

 

Could someone help me solving this problem. I would really appreciate that

 

Thanks in advance

Stephan

1 Reply 1

Re: Rewind didn't show restore date older than 30 days

Rich
Super User II

@Stephan_7 wrote:

Isn't it possible to upgrade the account and then rewind data to an earlier point in the past then 30 days ago?


No, that's not possible. Your new recovery period only applies to files deleted after you've upgraded. Files deleted prior to upgrading are only recoverable for 30 days, and any files deleted more than 30 days ago would already be gone, and cannot be recovered, even after upgrading.

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