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Rewind not working - restoration team not acting

Rewind not working - restoration team not acting

goblatore
Explorer | Level 4

Hi all, after an accidental deletion and other wrong operations made by a member of my team, I discovered that the "rewind" function is not working for the main folder of my account - it displays an error "An internal Dropbox error has occurred, but we can still help you use Rewind.".

I contacted support 48h hours ago, I was told Restoration team would have managed my case, but nothing happened and now Im stille waiting. I made another request yesterday, no answer.

Do u guys have any idea of the time needed from "restoration team" to solve my problem? any experience with it?

thx

2 Replies 2

Re: Rewind not working - restoration team not acting

Jay
Dropboxer
Hi @goblatore, thanks for posting today!

I can see the support ticket on the system, and it has been forwarded to a specialist team.

They will be investigating this in more detail and will get back to you via email regarding your request.

Hope this helps!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Rewind not working - restoration team not acting

goblatore
Explorer | Level 4

I Hope so too, thx in advance

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    goblatore Explorer | Level 4
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    Jay Dropboxer
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