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Right click menu missing (Mac OS)

Right click menu missing (Mac OS)

batilly84
Explorer | Level 4

Hello,

 

Thought I would reach out to you directly with a problem that I don't see the specific solution to. 

 

My right click menu suddenly disappeared today while working on files in a Dropbox folder.

 

The Dropbox folder is a personal account.

The files are syncing correctly (I see it on web version as well). Notifications indicate they are synced. However, there are no icons to indicate they are synced or the right click menu option. 

 

I've shared three screenshots--(1) one from within a Dropbox folder with right click selected (and available options), (2) my Dropbox app menu showing that all items are synced and they are confirmed via Dropbox web and (3) showing that all folders are set to sync (which they are).

 

I have restarted my computer already. Still an issue.

 

 

Screen Shot 2021-02-24 at 7.37.17 PM.png Screen Shot 2021-02-24 at 7.38.09 PM.png Screen Shot 2021-02-24 at 10.34.21 PM.png

3 Replies 3

Re: Right click menu missing (Mac OS)

Walter
Dropboxer
Hello there @batilly84; welcome to our Community and thanks for using Dropbox!

It looks like you're having the issue outlined in this discussion; can you take a look and confirm this for me?

In that case, may I reach out via email to investigate further? 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Right click menu missing (Mac OS)

batilly84
Explorer | Level 4
Yes. Seems to be the same problem.

Re: Right click menu missing (Mac OS)

Walter
Dropboxer
Thanks for confirming that @batilly84; you've got :envelope: 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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