Right click menu missing (Mac OS)

[batilly84]

Hello,

Thought I would reach out to you directly with a problem that I don't see the specific solution to. 

My right click menu suddenly disappeared today while working on files in a Dropbox folder.

The Dropbox folder is a personal account.

The files are syncing correctly (I see it on web version as well). Notifications indicate they are synced. However, there are no icons to indicate they are synced or the right click menu option. 

I've shared three screenshots--(1) one from within a Dropbox folder with right click selected (and available options), (2) my Dropbox app menu showing that all items are synced and they are confirmed via Dropbox web and (3) showing that all folders are set to sync (which they are).

I have restarted my computer already. Still an issue.

  

[Hannah]

Hey @danbett, sorry to jump in.

We do understand where you're coming from and your comments will definitely be passed along to the team.

Regarding a workaround, you can either disable backup, or move/copy the files you want to share to a different location in your Dropbox folder.

That way, you'll be able to share them as normal.

[JeffSimpson911]

Looks like its time to move to Google Drive =(

[danbett]

I just posted on another forum (the beta build) but the send with transfer option seems to have returned.....:). I hope this is a permanent return, if so then thankyou Dropbox for listening, it has stopped me from looking for an alternative. Please would you confirm that this is a permanent restoration of this much loved feature

best regards

Dan

[danbett]

Oh my God, it's disappeared again...............what on earth is going on. There seems to be features dropping in and out every week. Please answer this and please fix this it is absolutely ludicrous and unprofessional.

[Megan]

Hi @danbett, let's jump right into this! 

Have you tried uninstalling, and re-installing the app by any chance? Is it up to date while we speak? 

[danbett]

Hi Megan, 

I have uninstalled and re-installed the application and am running the latest version 153.3.3924.arm64. 

The send with transfer option worked last week from my desktop but does not this week, I really should have taken a screen shot of the version number but the screen shot was taken on the 4th of July so maybe you can work out what the current version number was then. Has the 'Send with Transfer' feature been re-enabled ? or was this just an error. As before I really hope it has been re-enabled, please let me know. I re-enclose the two screenshots showing the differing options. As you can see I uninstalled Sync as I thought Dropbox had fixed the issue...

hope to hear from you soon with Good News

best regards

Dan

[Walter]

Hey @danbett, sorry to jump in here, but I just wanted to mention that the 'Send with Transfer' option has been replaced by the 'Send a copy' option recently. 

I hope this clears things up, Dan!

[danbett]

His Walter

Thankyou for clearing this up, has this feature come back permanently and if so absolutely great as this has been crucial to my workflow over the years

For me part of the issue is features appearing and disappearing with no clear release notes so we do not know if it is a bug etc.. even the return of this item (please let it be permanent...) was not clear.

Thankyou again Dropbox for bringing this back, being able to backup my files and share them easily is a must for me 

best regards

Dan

[Walter]

Thanks for your feedback on this and I'm glad to hear this helped, Dan.

See you around the Community and take care!

[be-each]

Hi all, 

R-click options for Dropbox missing after a Mac OS update is common. Dropbox Extensions need to be re-enabled in your mac System Settings. 

Just open the System Settings and search for Extension >> Finder Extensions and click on Added Extensions.

Then under Dropbox make sure that the checkboxes for Finder extensions and for Sharing are checked.