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Same file being uploaded regardless of name or offline version

Same file being uploaded regardless of name or offline version

Melissa_A
New member | Level 2

Greetings,

 

I have been using Dropbox for quite some time. Recently, I noticed that when I access all the files with the same prefix (e.g., Dave Johnson, Dave Jacobs, etc.) online or via the app, the same, unrelated file opens (i.e., Ann Brown). The desktop (offline) version of the Dave Johnson, Dave Jacobs, etc. always opens correctly, though.

 

I have tried deleting and reinstalling the app to no avail. I backed up all my documents to my desktop and tried to upload again them without any success as well.

 

Do you have any suggestions to resolve this issue?

 

Thanks in advance for your help,

 

Mel

1 Reply 1

Re: Same file being uploaded regardless of name or offline version

Jay
Dropboxer
Hi @Melissa_A, thanks for messaging today!

Are you uploading the original files to the Dropbox site directly, or by moving them into the Dropbox folder?

Are you using the mobile app instead?

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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