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Scanned documents vanished right after arranged

Scanned documents vanished right after arranged

New member | Level 2

I just spent over about 45 minutes creating a scanned document on my Android phone. I was starting a chart for my students. After laboriously adding to the chart and using the + sign to scan each additional page, I clicked on "arrange" and rearranged the order. I was so excited about it!

 

Then... I clicked the checkmark in the upper right-hand corner of the screen. The whole document immediately disappeared! Ughhh. It should have taken me to the screen where I rename it and create the PDF but it was gone. I have searched in the folder I was in but it's empty. There is no sign of these scanned pages (a total of 17).

 

Help! 

Frustrated teacher14

1 Reply 1

Re: Scanned documents vanished right after arranged

Dropboxer

Hi there @Teacher14, I'm sorry to hear about that!

 

I'm not 100% sure which checkmark option you're referring to there, that you mentioned tapping on. Can you send me a screenshot of this to make sure we're on the same page here?

 

Also, can you let me know which version of the app you have installed at the moment?

 

For the scanned file itself, I'm afraid there's not much I could suggest in order to recover this if it wasn't uploaded to your account.

 

Keep me posted with your findings!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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