Showing results for 
Show  only  | Search instead for 
Did you mean: 
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Scanned documents vanished right after arranged

Scanned documents vanished right after arranged

New member | Level 2

I just spent over about 45 minutes creating a scanned document on my Android phone. I was starting a chart for my students. After laboriously adding to the chart and using the + sign to scan each additional page, I clicked on "arrange" and rearranged the order. I was so excited about it!


Then... I clicked the checkmark in the upper right-hand corner of the screen. The whole document immediately disappeared! Ughhh. It should have taken me to the screen where I rename it and create the PDF but it was gone. I have searched in the folder I was in but it's empty. There is no sign of these scanned pages (a total of 17).



Frustrated teacher14

1 Reply 1

Re: Scanned documents vanished right after arranged


Hi there @Teacher14, I'm sorry to hear about that!


I'm not 100% sure which checkmark option you're referring to there, that you mentioned tapping on. Can you send me a screenshot of this to make sure we're on the same page here?


Also, can you let me know which version of the app you have installed at the moment?


For the scanned file itself, I'm afraid there's not much I could suggest in order to recover this if it wasn't uploaded to your account.


Keep me posted with your findings!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?