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Screenshot in dropbox not working

Screenshot in dropbox not working

superdave_x
Explorer | Level 4

Hi, I set from dropbox settings to share my screenshots via dropbox (attached photo), however the app does not create a screenshot folder for me inside my Dropbox default folder and does not create any links, and my screenshots remain in the folder they were in.

 

Screenshot 2021-03-11 at 09.17.38.png

5 Replies 5

Re: Screenshot in dropbox not working

Daphne
Dropboxer
Hey there @superdave_x, I hope you're having a good day!

Can you just let me know what version of the app you have installed?

Also, what is the current sync status showing?

Looking forward to hearing back from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Screenshot in dropbox not working

superdave_x
Explorer | Level 4

My dropbox version is 117.4.378

Sync status is ok it upload everything of my selected folders

Re: Screenshot in dropbox not working

Daphne
Dropboxer
Thanks for getting back to me here @superdave_x.

Can you let me know the exact sync status? Is it showing "up to date", or "syncing xx files"?

Also, do you have your Mac's settings to save screenshots to the Desktop? This is necessary for the Dropbox app to be able to save the screenshots.

If you're not sure about this, you can do a quick web search on how to find the location screenshots are set to save, depending on your OS version.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Screenshot in dropbox not working

superdave_x
Explorer | Level 4
Ok, thank you, I saw and my screenshots where located in Pictures folder, so I put screenshots destination on desktop, I uncheck "Share screenshots and screen recordings using Dropbox", then I quit Dropbox app. After restart it, I checked again "Share screenshots and screen recordings using Dropbox". Now it works. 

Re: Screenshot in dropbox not working

Daphne
Dropboxer
I'm glad to hear that @superdave_x!

Thanks for sharing your fix with us here too on the Community, I'm sure this info will be helpful if anyone else has a similar issue.

I'll be just a post away if you need anything. 😀

Wishing you a great weekend ahead!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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