Screenshots don't seem to be saving to my Dropbox at all, what is happening?

[DonnaD]

My screenshots don't seem to be saving into MY dropbox at all. I get a link, search and can see a view of that screenshot and strangers viewing/downloading this file/ What the.....is this?!

[Daphne]

Hi there @DonnaD, I hope you're well today!

If you have the option enabled to save screenshots into Dropbox, they should be saved into a folder in Dropbox called "Screenshots".

The pop up notification allows you to copy a shared link to your file if you'd like to share this, but no-one else can access the link unless it's been shared out. 

Could you send me a screenshot of how you're seeing these people viewing/downloading the screenshot?

The visual would be helpful to make sure we're on the same page.

Looking forward to your reply!

[DonnaD]

Hi Daphne,

I need an email address to send the screenshot to. Would you please provide that? 2nd request.

Thanks,

Donna

[Daphne]

Thanks for getting back to me here @DonnaD!

We don't have an email to send info to the Community forum here I'm afraid, but you can add the screenshot in your post or send a shared link.

Otherwise, if you prefer to send it privately then I can suggest checking out the Support options available for your plan from here.

Hope this helps!