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Screenshots don't seem to be saving to my Dropbox at all, what is happening?

Screenshots don't seem to be saving to my Dropbox at all, what is happening?

Explorer | Level 4

My screenshots don't seem to be saving into MY dropbox at all. I get a link, search and can see a view of that screenshot and strangers viewing/downloading this file/ What the.....is this?!

3 Replies 3

Re: Screenshots

Dropboxer

Hi there @DonnaD, I hope you're well today!

 

If you have the option enabled to save screenshots into Dropbox, they should be saved into a folder in Dropbox called "Screenshots".

 

The pop up notification allows you to copy a shared link to your file if you'd like to share this, but no-one else can access the link unless it's been shared out. 

 

Could you send me a screenshot of how you're seeing these people viewing/downloading the screenshot?

 

The visual would be helpful to make sure we're on the same page.

 

Looking forward to your reply!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Screenshots

Explorer | Level 4

Hi Daphne,

I need an email address to send the screenshot to. Would you please provide that? 2nd request.

Thanks,

Donna

Re: Screenshots

Dropboxer

Thanks for getting back to me here @DonnaD!

 

We don't have an email to send info to the Community forum here I'm afraid, but you can add the screenshot in your post or send a shared link.

 

Otherwise, if you prefer to send it privately then I can suggest checking out the Support options available for your plan from here.

 

Hope this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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