Search not working

[Mmmooo]

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???

[Lusil]

Hello @Mmmooo, I'd be more than happy to help look into this with you. 

Could you just let me know if you're searching for files through the website, the desktop app, or the mobile app? 

Give me a nudge whenever you have the chance to check this out, cheers!

[Mmmooo]

Desktop app and mobile iPhone app can’t find a single file. (The mobile app, which I had been using exclusively, used to find everything.) I can, however, find files using a simple Windows explorer search.

[Lusil]

Are you running the latest versions of the mobile app and the desktop app?

Also, could you make sure that there there are no pending updates on your devices?

[Mmmooo]

All programs up to date, rebooted, no pending updates.

[Walter]

If you're still having issues with this, could you send us a screenshot so that we can have a visual too @Mmmooo?

[Mmmooo · Accepted solution]

Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

If anyone else experiences this problem, try waiting it out. 🤷‍:male_sign: