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Search not working

Search not working

Mmmooo
Helpful | Level 6

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???

1 Accepted Solution

Accepted Solutions

Re: Search not working

Mmmooo
Helpful | Level 6
Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

If anyone else experiences this problem, try waiting it out. 🤷‍:male_sign:

View solution in original post

6 Replies 6

Re: Search not working

Lusil
Dropboxer
Hello @Mmmooo, I'd be more than happy to help look into this with you. 

Could you just let me know if you're searching for files through the website, the desktop app, or the mobile app? 

Give me a nudge whenever you have the chance to check this out, cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Search not working

Mmmooo
Helpful | Level 6
Desktop app and mobile iPhone app can’t find a single file. (The mobile app, which I had been using exclusively, used to find everything.) I can, however, find files using a simple Windows explorer search.

Re: Search not working

Lusil
Dropboxer
Are you running the latest versions of the mobile app and the desktop app?

Also, could you make sure that there there are no pending updates on your devices?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Search not working

Mmmooo
Helpful | Level 6
All programs up to date, rebooted, no pending updates.

Re: Search not working

Walter
Dropboxer
If you're still having issues with this, could you send us a screenshot so that we can have a visual too @Mmmooo?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Search not working

Mmmooo
Helpful | Level 6
Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

If anyone else experiences this problem, try waiting it out. 🤷‍:male_sign:

View solution in original post

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