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Search not working

Search not working

Mmmooo
Helpful | Level 6

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???

1 Accepted Solution

Accepted Solutions

Re: Search not working

Mmmooo
Helpful | Level 6
Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

If anyone else experiences this problem, try waiting it out. 🤷‍:male_sign:

View solution in original post

22 Replies 22

Re: Search not working

Lusil
Dropboxer
Hello @Mmmooo, I'd be more than happy to help look into this with you. 

Could you just let me know if you're searching for files through the website, the desktop app, or the mobile app? 

Give me a nudge whenever you have the chance to check this out, cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Search not working

Mmmooo
Helpful | Level 6
Desktop app and mobile iPhone app can’t find a single file. (The mobile app, which I had been using exclusively, used to find everything.) I can, however, find files using a simple Windows explorer search.

Re: Search not working

Lusil
Dropboxer
Are you running the latest versions of the mobile app and the desktop app?

Also, could you make sure that there there are no pending updates on your devices?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Search not working

Mmmooo
Helpful | Level 6
All programs up to date, rebooted, no pending updates.

Re: Search not working

Walter
Dropboxer
If you're still having issues with this, could you send us a screenshot so that we can have a visual too @Mmmooo?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Search not working

Mmmooo
Helpful | Level 6
Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

If anyone else experiences this problem, try waiting it out. 🤷‍:male_sign:

Re: Search not working

ksandbe
New member | Level 2

Search is not working for me on my Mac with one file (codes.xls). The file is password protected but it has ALWAYS shown up in search. First, the file did not show up in search on my Mac, but the file is listed in its folder. I've gone to the folder. It is still there. I can open the folder. The file and data are intact. It has not been deleted, mistakenly or intentionally. But the file does not show up when I type the exact name, with or without the file extension, in the search box. I have screenshots. This seems inconceivable to me. It's a computer.  Thanks for any help. I have deleted and reinstalled the dropbox app on my Mac. Same result. 

Screen Shot 2021-03-02 at 11.23.10 PM.png

Screen Shot 2021-03-02 at 11.22.57 PM.png

 

 

 

Re: Search not working

Mmmooo
Helpful | Level 6
Welcome to the glitchy world of search!! Wait a week.
Maybe it’ll fix itself.

Re: Search not working

Lusil
Dropboxer

Hey @ksandbe, thanks for nudging us on this thread. 

 

Could you make sure that you're running the latest version of the desktop app and that you don't have any pending OS updates?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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