Search not working

[Mmmooo]

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???

[Megan]

Hi @AMG24, that's awesome to hear! 

Have a lovely weekend ahead,enjoy! 😊

[photogirl007]

I'm having this same issue and it seriously hinders my work. I can also find files in the dropbox app on my iphone. I'm on Montery. Brand new Macbook pro computer system, only a few months old. Recent dropbox download. All up to date. I am so annoyed by this issue as I am the one that has sworn to all my friends that dropbox is king over all cloud apps. Ugh... if this keeps happening that rank is definitely not sticking. Can someone please help. Do I need to adjust the preferences?

[Megan]

Hi @photogirl007, let's see what we can find on this! 

As a first step, please let me know the syncing status and version of your app. 

Any screenshots of what you see when you use the app to search for some example file names, would be more than welcome.  

Thanks a lot! 

[pukoh]

I'm seaching from the dropbox website. 

Search is not searching for file names.

I have a folder starting with 9737, with dozens more files that start with 9737

nothing shows up when I search for 9737. 

[Nancy]

Hey @pukoh, I’m sorry to hear you’re having issues with this. 

I’d like to ask you a few things first, so that we can isolate this. 

Are you experiencing the same behavior from various browsers and/or when trying via an incognito window instead? 

Also, do you mind sending over a screenshot of the results you see while searching and of the actual folder showing on your Dropbox account? 

Give me a nudge when you’re ready.

[mpintomali]

The Dropbox search function hasn't been working on my computer or phone for the first time in all my years using Dropbox.  It has been about 24 hours now, and I am STILL waiting for Dropbox to resolve the issue.  The customer service is quite slow and their specialist has still not gotten back to me (the chat agent was very helpful but couldn't resolve it after troubleshooting). It just keeps saying "no search results found" despite these being commonly searched files.  It's clearly an error on Dropbox's end.  The agent had me check another browser and incognito windows...same thing.  I also logged out and logged in, nothing.  Restarted my computer, nothing.  On the phone app, every search just says "zero results."  I just wanted to register this here.

[Lorca55]

Since my last update there has been a change in the Dropbox app for iPhone. I’m looking for specific files inside my Dropbox and enter the exact filename but still they don’t show up. Before the update everything worked well.

[Walter]

Hey @mpintomali & @Lorca55 - sorry to hear you're having issues with the search function in your Dropbox accounts.

Can you please send us a screenshot with a sample search term and the results you'd expect to find and clarify how long have you been having this issue?

Also, @mpintomali if you could share your ticket's ID, it would help us locate it in our system.

Keep us posted!

[mpintomali]

Thank you for your reply, Walter. The search function is still completely not working on either phone or computer, and Dropbox customer service has been awful.  It is now Tuesday and the problem started on Sunday.  This is the ticket:  https://www.dropbox.com/support/ticket/18158800 (there is an image attached).  John, the Dropbox specialist, said it's a known issue but left open when it will be resolved.  It's quite frustrating, since I feel like I'm paying for a service that I'm not receiving and that I very much need.  The search function has worked flawlessly for years, and I've searched for numerous files and folders.  Now, anything I search comes up as "No search items found" (computer)  or "No results" (phone).  

If there is anything you can do to assist, I would be deeply appreciative.  Thank you.

@Walter 

[Walter]

Thanks for the ticket ID @mpintomali 

I looked  it up in our system and passed your comments  on to the expert who's handling your case.

You should be hearing from them soon, but please   let us know if you have anything else to add in the meantime.