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Seeing saved DB bu files

Seeing saved DB bu files

decard
Explorer | Level 3

call me stupid, but ...

 

i hv dropped back to basic plan (partly because i was pissed off by their auto debiting ... WEEKS after the due date. which i had done/left deliberately)

 

now i am over limit

 

however, i am confused.

 

under files, i can ONLY open Remote Storage. the Vault (which is i thought was where DB actually saved files and that was what was over limit will NOT open.

 

(i have assumed that DB cannot be counting files stored remotely)

 

the idea being to check and delete old backups i don't need (and which i hv already deleted on remote end.

 

(and i don't seem to see same screen as others describe ... see screenshot)

decard_0-1631517500201.png

13-09-2021 1-28-42 PM.png

 

so, anyway, what's the story?

 

4 Replies 4

Re: Seeing saved DB bu files

Hannah
Dropboxer
Hey @decard, thanks for joining our Community!

Now that you've downgraded, you no longer have access to the 'vault' feature, which is a secure place to store sensitive files. 

You might not be able to access it from the desktop app, but you should be able to access it from our website.

Once you add your pin, the vault should become another normal folder in your Dropbox.

Let me know if you have any questions. 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Seeing saved DB bu files

decard
Explorer | Level 3

so just HOW do i see my Dropbox files?

 

just where is this 3gb of DB storage i am supposedly using?

 

and why can't i see it?

 

and why is my screen apparently different to others?

Re: Seeing saved DB bu files

Hannah
Dropboxer
You'll find your Dropbox files in the 'All files' page on our website.

Are you not able to see them?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Seeing saved DB bu files

decard
Explorer | Level 3

your support is less than overwhelming.

 

your comments are extremely brief very partial replies

 

eg you have not answered my question about just where these files you are counting towards capacity actually ARE?

 

all i see are REMOTE Backup files

 

also you neither confirm or deny that the screen i am seeing (as attached) is not the same as normal or as i should see.

 

 

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    decard Explorer | Level 3
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    Hannah Dropboxer
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