Often lately when I'm working with a file in Photoshop CC and go to save, Photoshop CC freezes in the Save As dialog because Dropbox Selective Sync suddenly decides to download everything in the folder I'm working with. Even when I go to the folder in Finder, right click, and set selective sync to Online Only again, it overrides it and keeps trying to download the files. Help!
Solved! Go to Solution.
Thanks for your response, Jay!
I did as you suggested (reduced Photoshop's 'Open Recent' list from 30 to two), and the problem is still happening.
To clarify, the files Smart Sync is downloading are not files that I recently accessed. They are simply all in the folder that I see first when Photoshop's Save As dialog opens. It's predictable now, I see the files listed in the folder, and I then see notifications pop up that Smart Sync is downloading them all one by one.
The problem is a massive annoyance, say I have a folder that's got 150gb of images in it on a laptop that only has a 500gb hard drive. I want to place a single image in Adobe Illustrator. The only way I can do that is to quit dropbox, place the image, restart dropbox, locate the next image I want to place, quit dropbox, place the image etc etc.
Otherwise the whole folder downloads itself. Happens in Photoshop and Illustrator.
Surely the two biggest services in their field can fix this problem?
Why is this issue marked as solved? It hasn't been solved. This is a really poor response by Dropbox. I've been searching for a solution to this same problem, and the answer is always Dropbox blaming third-party software. This is a big problem with Smart Sync and the repsonse customers get is "not Dropbox's fault." Solving the solution would mean Dropbox actually collecting data on which applications are causing the issue and then helping people address how to fix it. Smart Sync is a great feature, but this seriously needs to be addressed.
It's marked as solved because the correct response was given, and Smart Sync is working as intended.
If a program or other service tries to access a file that is marked as Online-only, Dropbox will sync that file back to the computer. As mentioned above, many things can cause a file to be marked as Local again. Programs like Photoshop, Illustrator and the like, which often try to display thumbnails for images in the file preview screens (Open, Save, etc.), will trigger Dropbox to sync the file because the program needs it to load and display the thumbnail. That's likely what you're seeing happen.
I have been having this problem for a year as well and dropbox simply stop replying to my requests for help. As they do here, they keep saying that it's an issue with Photoshop but I disagree. Perhaps both are proforming as they should but I think it's dropbox that has to find a solution and not the other way around.
I'm currently looking for a new file storage software becuase of this issue.
The files are synced back to the computer because Photoshop, and not Dropbox, is requesting them. Dropbox is doing what it's supposed to do, which is to sync files when an application requests them. For Dropbox to to solve this, as you think they should, would require that it ignores requests for files to be synced.
This is not a Dropbox issue. Any application service or other process on your computer that requests access to a file will cause Dropbox to sync that file back to Local status again.
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